Privacy Policy
This Privacy Policy describes how SMH Luxe Stays LLC ("SMH Luxe Stays," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you use our website, services, and booking platform. By accessing or using our services, you agree to the terms of this Privacy Policy.
Effective Date: May 7, 2026
Delaware LLC, United States
Section 1
Information We Collect
We collect several categories of personal information in connection with your use of our platform and services.
Personal Identification Information
Full name, email address, phone number, mailing address, date of birth, and government-issued identification documents (such as a driver's license or passport) required for high-value bookings and identity verification.
Booking & Transaction Details
Dates of stay, property or vehicle preferences, special requests, booking history, offer agreement records, and all related correspondence associated with your reservations.
Payment Information
Billing address, wire transfer details, and payment method information. Full payment credentials are processed through our secure, compliant financial partners and are not stored on our servers.
Identity & Verification Documents
For high-value bookings, we may collect copies of government-issued ID, proof of address, or other verification documents as required by our compliance and fraud prevention procedures.
Communications & Support Records
Emails, messages, phone call logs, and any other communications you send to our concierge or support team, including feedback and dispute records.
Technical & Usage Data
IP address, browser type, device identifiers, pages visited, time spent on site, referral URLs, and other standard web analytics data collected automatically when you access our platform.
Section 2
How We Use and Share Your Information
How We Use Your Information
- To process and confirm bookings, generate invoices, and execute offer agreements
- To verify your identity and prevent fraud or unauthorized transactions
- To communicate with you regarding your reservation, changes, or support requests
- To provide 24/7 concierge assistance and personalized service
- To comply with applicable laws, regulations, and legal obligations
- To improve our platform, services, and user experience through analytics
- To send transactional emails and service-related notifications (not marketing without consent)
How We Share Your Information
We do not sell your personal information. We may share your data only in the following limited circumstances:
- Property hosts and vehicle providers — only the information necessary to fulfill your booking
- Payment processors and financial institutions — to complete secure transactions
- Identity verification services — to comply with KYC/AML requirements for high-value bookings
- Legal authorities — when required by law, court order, or to protect our legal rights
- Professional advisors — attorneys, accountants, and auditors under strict confidentiality obligations
- Business successors — in the event of a merger, acquisition, or sale of assets, with prior notice to you
Section 3
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and support platform functionality.
Essential Cookies
Required for the website to function properly. These include session management, security tokens, and authentication cookies. They cannot be disabled without affecting core functionality.
Analytics Cookies
We use tools such as Google Analytics to understand how visitors interact with our site — including pages visited, time on site, and referral sources. This data is aggregated and anonymized.
Functional Cookies
These cookies remember your preferences (such as language or region) to provide a more personalized experience on return visits.
Managing Your Cookie Preferences
You may disable non-essential cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our platform. We do not use cookies for targeted advertising.
Section 4
Third-Party Services and Data Processors
We work with carefully selected third-party service providers to operate our platform and deliver our services. Each processor is bound by contractual data protection obligations consistent with applicable law.
Payment Processors
We use compliant financial institutions and payment processors to handle wire transfers and other payment methods. These partners operate under their own privacy policies and applicable financial regulations (including PCI-DSS where applicable).
Identity Verification Providers
For high-value bookings, we may engage third-party KYC (Know Your Customer) and identity verification services. These providers process your identification documents solely for verification purposes.
Cloud Infrastructure & Hosting
Our platform is hosted on secure cloud infrastructure. Data is stored in encrypted environments with access controls and regular security audits.
Analytics Providers
We use web analytics tools (such as Google Analytics) to measure platform performance. These tools may set cookies and collect anonymized usage data subject to their own privacy policies.
Communication Tools
Email delivery, concierge communication, and support ticketing may be facilitated through third-party platforms. All such providers are contractually prohibited from using your data for their own purposes.
We do not authorize any third-party processor to sell, rent, or use your personal information for their own marketing or commercial purposes.
Section 5
Data Security and Retention
How We Protect Your Data
We implement industry-standard technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- TLS/SSL encryption for all data transmitted through our platform
- Encrypted storage for sensitive documents and payment records
- Role-based access controls limiting data access to authorized personnel only
- Regular security assessments and vulnerability monitoring
- Secure deletion protocols for data no longer required
No method of transmission over the internet is 100% secure. While we take every reasonable precaution, we cannot guarantee absolute security. In the event of a data breach affecting your rights, we will notify you as required by applicable law.
How Long We Retain Your Data
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our standard retention periods are:
Booking records & offer agreements: 7 years (for legal and tax compliance)
Identity verification documents: 5 years (per KYC/AML regulatory requirements)
Payment transaction records: 7 years (financial recordkeeping obligations)
Communication & support records: 3 years from last interaction
Technical/usage data: 13 months (standard analytics retention)
Marketing consent records: Until consent is withdrawn + 1 year
Upon expiration of the applicable retention period, your data is securely deleted or anonymized in accordance with our data disposal procedures.
Section 6
Your Privacy Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information. We are committed to honoring these rights in a timely and transparent manner. To exercise any of the rights below, please contact us at support@smhluxestays.com.
Right to Access
You have the right to request a copy of the personal information we hold about you, including the categories of data collected, the purposes of processing, and any third parties with whom it has been shared.
Right to Correction
If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it promptly.
Right to Deletion
You may request that we delete your personal information, subject to our legal obligations to retain certain records (such as booking agreements and financial records required by law).
Right to Restrict Processing
You may request that we limit how we use your data in certain circumstances — for example, while a dispute is being resolved or if you contest the accuracy of your data.
Right to Data Portability
Where technically feasible, you may request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Opt Out of Marketing
You may opt out of receiving marketing communications at any time by clicking "unsubscribe" in any email or by contacting us directly. Transactional and service-related communications are not affected.
Right to Lodge a Complaint
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
We will respond to all verified requests within 30 days. We may need to verify your identity before processing your request to protect against unauthorized access.
Sections 7–9
Children's Privacy, International Data Transfers, and Policy Changes
Children's Privacy
Our services are intended exclusively for adults aged 18 and older. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. If we become aware that we have inadvertently collected personal information from a minor, we will take immediate steps to delete such information from our records. If you believe a minor has provided us with personal information, please contact us immediately at support@smhluxestays.com.
International Data Transfers
SMH Luxe Stays LLC is headquartered in the United States and operates primarily within the U.S. market. If you access our services from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence. By using our services, you consent to such transfer. We take appropriate safeguards to ensure your data is treated securely and in accordance with this Privacy Policy, regardless of where it is processed.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will update the "Effective Date" at the top of this page and, where appropriate, notify you by email or through a prominent notice on our platform. Your continued use of our services following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.
Section 10
Contact Us About This Privacy Policy
Privacy Inquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact our Privacy Team using the information below. We are committed to responding to all privacy-related inquiries within 30 days.
Company: SMH Luxe Stays LLC
Registered State: Delaware, United States
Email: support@smhluxestays.com
Phone: +1 (816) 267-1252
Hours: Monday – Sunday, 7AM – 11PM EST
For urgent privacy matters or data breach notifications, our concierge team is available 24/7.
All privacy requests are handled confidentially and in accordance with applicable U.S. data protection law.
30-Day Response Guarantee
We commit to acknowledging and responding to all privacy requests within 30 calendar days.
Identity Verification Required
To protect your data, we may verify your identity before processing access, deletion, or portability requests.
SMH Luxe Stays LLC
Premium Short-Term Rentals of Homes & Vehicles | Transparent Invoices & Professional Offer Agreements
Delaware LLC, United States
Email: support@smhluxestays.com | Phone: +1 (816) 267-1252
Copyright © 2026 SMH Luxe Stays LLC. All Rights Reserved.